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Frequently Asked Questions
Quick answers to common questions
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Items must be in original condition with tags attached.
How long does shipping take?
Standard shipping typically takes 5-7 business days. We also offer express shipping (2-3 business days) and overnight shipping options. Free shipping is available on orders over $100.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by location, typically 10-15 business days. Additional customs fees may apply depending on your country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted.
How do I care for my ADAIR bag?
Our bags are made from premium materials. For leather bags, use a soft, damp cloth to clean and condition with a leather conditioner monthly. For fabric bags, spot clean with mild soap and water. Avoid harsh chemicals.
Can I customize my order?
Currently, we offer customization options for select products. Please contact our customer service team to discuss customization options and availability for your desired product.
What is your warranty policy?
All ADAIR products come with a lifetime warranty against manufacturing defects. If you experience any issues with craftsmanship or materials, please contact us and we'll make it right.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. You can also check your order status in your account dashboard.